Supplier of Fire Rated Pipe Supports

Terms & Conditions

The Online Shop is an internet service that allows you to browse and purchase a selection of our products, including Calendars and digital products (digital products).  If you have any problems using, or any questions about, the Online Shop, please contact us.

You must be eighteen years old or older to use the Online Shop. While we use all reasonable endeavours to make sure that the Online Shop is available 24 hours a day, 365 days of the year, we cannot guarantee that your access will be uninterrupted or error free. Access may be unavailable temporarily without notice in the event of a system failure, maintenance or any reason beyond our control.

We have the right to end our agreement with you for your use of the Online Shop if you breach these Terms or if we suspect you have breached these terms or are engaged, or are about to be engaged or have been involved in fraudulent or illegal activity in connection with the Online Shop or on the site.

When placing an order, you agree that any and all information you give us is accurate and complete.

All orders are subject to acceptance and product availability. All prices listed on the Online Shop are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. The total price of your order, including any sales taxes, will be displayed prior to your purchase confirmation.

No contract for the sale of any product will exist between you and us until we accept your order by emailing the confirmation invoice to the email address given in your order and will detail products ordered, payment method, cost (including P&P) and the shipping method.

You must check all the details on this confirmation invoice are correct and contact us as soon as possible if any details are incorrect.

If your order  cannot be processed , you will receive an email from us telling you the reasons why and our proposed solution. If you’re not happy with the proposed solution, you may decide to cancel your purchase and obtain a full refund.

Discount vouchers, codes and offers cannot be used on sale/ already discounted products unless otherwise stated

You may purchase products from the Online Shop with the following credit cards: Visa, MasterCard,  and  you can also use PayPal. All purchases will be charged to your nominated card or account upon submission of your order. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. We use a payment processor called  Eway to process your online transaction on our behalf. For more information on Eway please   If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non- delivery.

International transaction charges 

Please be aware that purchases made from the Online Shop with VISA and MasterCard carry an international service charge for cross border transactions (i.e. where you are in a different country to Fire Rated Solutions Pty Ltd  that you’re buying from, as listed in the introduction above)depending on the card issuer and type of credit card. This is generally between 1-3% of the purchase total, but it may be higher.  It is your responsibility to be aware of the international service charges that your credit card issuer may charge.  We do not take receipt of these fees so we are unable to refund them in any way.

Credit card verification codes We require you to provide your Credit Card Verification Code (or CVC) in order to process your payment. The CVC is a number that appears on your credit card that allows us to verify that the person placing the order has direct access to the credit card being used.

Delivery methods and charges

We send your purchased products to you by postal service.  Most purchased products will be sent by standard post.

Delivery times

If your items are in stock, we will ship them by Australia Post within 5 working days of order date. Your goods should be received in 10 days. In the case of pre-orders, we will deliver the products to you as soon as they are in stock. 


We will abide by Australian Consumer Law in the instance of major faults/defects.

Return to sender parcels

If your products are returned to us by the postal service because you haven’t taken delivery, we will contact you to let you know.  If the product has been returned to us as a result of our error, we will re-send the product to you by standard post for no extra charge.

If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either:

  • redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
  • refund the value of the product (excluding delivery costs) dependent on whether it remains in a resalable condition. You will be responsible for any additional charges incurred including re-delivery costs.

If the order is not returned to us, you will not be eligible for a refund or re-delivery. Fire Rated Solutions Pty Ltd take  no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.

Contact Information

8 Brokenwood Place
Cherrybrook NSW 2126

PHONE 0420 6222 88